is it possible to recover the information once the account has been suspended?

[Antonio Casillas]

my company was not able to pay the subscription for a few months. Now we want to reactivate the subscription and recover the information but apparently, it has been deleted.

It makes no sense while Atlassian is supposed to have ISO 27001 and that means they need to store the backup for 5 years.

do you have any idea if there is any way Atlassian can recover that info?

Thanks in advance for your help

[Kagithala Babu Anvesh]

Hi @Antonio Casillas ,

I found this. it may helpful please check the below link

https://community.atlassian.com/t5/Jira-questions/Your-Atlassian-Cloud-subscription-hasn-t-been-renewed/qaq-p/960646 

[Antonio Casillas]

thanks for your help

the problem is that we have contacted attlassian and they say that they have deleted the information and they cannot restore it even if we restore the account.

as they are supposed to keep a backup for everything, I was wondering if someone has been in the same situation and have been able to recover it through any department from Atlassian

best

[Kagithala Babu Anvesh]

it's a difficult situation. i can understand your pain. Hoping someone can help from Atlassian.

All the best

[Antonio Casillas]

Dear all,

Finally, the Atlassian support team has been able to recover all the data that were lost.

I would like to share with the community our thanks to Atlassian support team, specially to Diane and Josh H, for all their work.

Thanks

[Kagithala Babu Anvesh]

Good to hear :)