how to show jira issues in confluence to customers that have servicedesk access

Laurens Coppens Community Champion Oct 26, 2017

The customer has jira service desk access and can view all the issues

But when he logges in on confluence, to view the jira issues macro we get: Data cannot be retrieved due to an unexpected error.  


Is it possible to configure the macro to use another user?

Granting the customers jira agent access is not possible.

1 answer

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Hi, Lauren.

The most fitting solution for your case would be to:

  1. Allow any logged in user to the 'Browse Projects' permission for the project tested.
  2. Get to the project's 'Knowledge Base' section and check the box to allow anyone to read articles without a Confluence license.
  3. Have a knowledge base created using the JIRA issue macro listing issues from any project. (ie: The own JSD project)
  4. Log in to the customer portal with a portal-only customer account.
  5. Search for the knowledge base and open it.

However, We have an existing bug related the solution:


The workaround we found is the following: _Allow Anyone group to the 'Browse Projects' permission, but from a security perspective, it is highly not recommended as anybody logged in or anonymous will be able to search through the project's issues, both on Confluence as well as on the JIRA project._

Unfortunately, this bug enters the bug backlog, and there are rules in place that govern what gets fixed in releases, but our product team will evaluate it. They will provide updates to our users on these bugs as they come. I would recommend adding yourself as a watcher so you will receive updates.

I would also recommend taking a look at our Bug Fixing Policy for guidelines on how we approach fixing product bugs.

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