I'm fairly new to jira and confluence. I have installed jira 7.1.4, Service Desk 3.8.2 and Confluence 6.6.0 on my own server that we will be making available to our customers.
The document page https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html is incorrect. When I click Customer Channels as the admin, instead of being able to customize the portal I just get a pop-up showing the URL, the link to visit the portal, and a link for setting up email requests.
My goal is to provide a link for customers to the confluence knowledge base that I have set up. I have made the application links between jira and confluence.
How can I make the knowledge base accessible to customers?
Mark, new Atlassian customer
It appears that you were looking at the Jira Service Desk Cloud version of the documentation, but not the one that matches your version, which is 3.8 Server:
At the top of the page if an article exists for other versions, you can use the drop-downs to select your version.
Can you review that article and let me know if it matches what you're seeing and helps you accomplish what you require?
If not, let me know what you're having trouble with and I'll be happy to assist.
More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs