gliffy has disappeared from our cloud instance

At some point today it became unavailable. It no longer appears for our cloud instance in either installed or even available add-ons .

From an end user point of view, we see this wherever a diagram was:

image2017-1-30 15:31:23.png

 

 

 

 

3 answers

1 accepted

1 vote
Accepted answer

Check your my.Atlassian account to make sure it's still paid for, enabled and licenced.  If it is, then contact https://support.atlassian.com to get them to fix it.

Overnight it has reappeared without our intervention,

 

0 votes
Ziming Wang Atlassian Team Jan 30, 2017

We are in the middle of migrate 1000+ Gliffy addon from p2 to new connect version.  Some instance might experience similar for very short time window.

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