gliffy has disappeared from our cloud instance

Brendan Andrews January 29, 2017

At some point today it became unavailable. It no longer appears for our cloud instance in either installed or even available add-ons .

From an end user point of view, we see this wherever a diagram was:

image2017-1-30 15:31:23.png

 

 

 

 

3 answers

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1 vote
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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 29, 2017

Check your my.Atlassian account to make sure it's still paid for, enabled and licenced.  If it is, then contact https://support.atlassian.com to get them to fix it.

0 votes
Ziming Wang
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2017

We are in the middle of migrate 1000+ Gliffy addon from p2 to new connect version.  Some instance might experience similar for very short time window.

0 votes
Brendan Andrews January 30, 2017

Overnight it has reappeared without our intervention,

 

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