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Hi,
I'm testing the Confluence 4.3 to 5.0.2 upgrade process on a copy of our live install. The upgrade completes without any errors but when I try to access the local ip on 8080 I get this exception :
type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:149) com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112) com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:63) com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:48) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25) com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65) root cause java.lang.NullPointerException com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33) com.atlassian.confluence.util.LazyComponentReference$Accessor.get(LazyComponentReference.java:44) com.atlassian.util.concurrent.Lazy$Strong.create(Lazy.java:85) com.atlassian.util.concurrent.LazyReference$Sync.run(LazyReference.java:321) com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:143) com.atlassian.util.concurrent.LazyReference.get(LazyReference.java:112) com.atlassian.confluence.web.filter.LanguageExtractionFilter.getLocaleManager(LanguageExtractionFilter.java:63) com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:48) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25) com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44) com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31) com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44) com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)
There doesn't seem ot be much in there to help troubleshoot. I've tried clearing out the work directories in the confluence home location but it hasn't helped.
Any suggestions for next steps would be highly appreciated.
Thanks,
Simon
Hello Simon,
Without know too much about your instance i might suggest you flush the plugin cache.
https://confluence.atlassian.com/display/CONFKB/How+to+Clear+Confluence+Plugins+Cache
We see errors similar to these often resolved with the process outlined above. If that does not resolve your issue let us know. We may want to review more of the logs contained in the following directories.
Thanks Daniel,
After clearing the plugin cache we now get a different error page :
The SystemInformationService could not be retrieved from the container. Therefore very limited information is available in this error report.
The SystemInformationService could not be retrieved due to the following error: java.lang.NullPointerException
com.atlassian.util.concurrent.LazyReference$InitializationException: java.lang.NullPointerException
at com.atlassian.util.concurrent.LazyReference.getInterruptibly(LazyReference.java:152)
caused by: java.lang.NullPointerException
at com.atlassian.spring.container.ContainerManager.getComponent(ContainerManager.java:33)
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