error when using "Confluence Usage Tracking Plugin"

we used to have plugin "Confluence usage stats" (Confluence Usage Tracking Plugin) in confluence working OK, last week the unix server has problem and confluence was restarted, then users got the following error when use this plugin. Also UPM (Plugin manager) on Admin screen showed it in the list of User-Installed Plugins which I think this should be in the system plugins list. Anyone knows what went wrong? Thanks


org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource '/templates/usage/global-report.vm'
at com.atlassian.confluence.util.velocity.ConfigurableResourceManager.loadResource(
at com.atlassian.confluence.util.velocity.ConfigurableResourceManager.getResource(
at org.apache.velocity.runtime.RuntimeInstance.getTemplate(

2 answers

1 accepted

I fixed the problem. The usage folder was corrupted and create a new folder fixed it.

Hope this can help others with similar issue.

Hi Sherry,

Looks like it's related to customization interference. Could you please try to revert all themes, layouts to defaults and check? Could you please enable Plugin Safe Mode? You can achieve this by navigating to Confluence Admin >> Plugins >> Enable Safe mode.


Thank you for your information, I raised an issue to support team and looks like the index/plugin/usage folder is corrupted. I'm waiting for our server admin to have a look as I only have read permission to the folder. Thanks.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted yesterday in Confluence

Calling all marketing teams who use Confluence - we want to hear from you!

Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...

59 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you