We did a free trial of Gliffy and would now like to disable it to get rid of the Gliffy section in JIRA (tired of the license error message). Under Confluence, Manage Add-ons, the only option is to Subscribe. How do I get rid of Gliffy?
You have installed the add-on in JIRA:
get rid of the Gliffy section in JIRA
And you are trying to remove it in Confluence:
Under Confluence, Manage Add-ons, the only option is to Subscribe
Gliffy has add-ons for both JIRA and Confluence. You need to go to the JIRA version of the "Manage add-ons" page (which is accesible from the JIRA administration screens) and uninstall / disable Gliffy from there.
You cannot uninstall Gliffy from Cloud since that is pre-loaded into Cloud instances. You can disable it under Add-ons->Manage Add-ons->Gliffy Diagrams for Confluence Cloud->Disable.
Disabling this add-on does not cancel your subscription or stop your billing cycle. You need to contact Atlassian to do that.
Thank you for the answers!
Gliffy did not show up on the first Manage Add-ons page for Jira, I had to use Search to find it. Originally looked at that page and figured if a plug-in was installed it would show up in the list.
I see now that the default 'tab' for Manage Add-ons is Find new add-ons. Really easy to scroll down the Marketplace list and not see the two options in the left hand nav pane.
I tried the Unistall button. It worked.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG