I have user accounts that say that they are locked when the user tries to login and from the user administration screen the user is not locked. I need some help figuring this out. We have been using the Intenso Enterprise Password Policy plugin.
in Enterprise Password Policy you can lock users in many ways (password expiration, locking user's account after X failed login attempts or specific date). To provide better security this plugin have own tool to lock user. You need to unlock user in administration of plugin, not in user administration. To do this go to configuration of plugin choose "Show user password policies" and click "unlock" link (https://intenso.atlassian.net/wiki/display/PP/User+Account+Locking). If it doesn't work that means there is some problem with this plugin and you should create ticket in InTENSO Service Desk.
I hope I've helped you.
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