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confluence upgraded to 7.19.4, footer has bug

Syamalatha Mallavarapu January 3, 2023

I have upgraded confluence to 7.19.4.
when I try to open in browser, on UI I could see 

Terms of Use printing 100 times in the bottom of UI page.

 

need help to fix this.

1 answer

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2023

Hi @Syamalatha Mallavarapu ,

Welcome the community !!

Perform the below steps and check if this solves your problem. .

  1. Check if anything is added in Confluence Administration -->Sidebar, header and footer. Take backup of contents and remove it from confluence, refresh the page and check.
  2. Check if any custom HTML is added in Confluence Administration --> Custom HTML sections. If added, take a backup of it in notepad or other apps, remove from the confluence and check .
  3. Enter safe mode (i.e. disable all user installed add-ons), refresh the page and check. If Issue doesn't exists, then enable add-ons one by one, refresh the page and check which plugin is causing the issue. 
  4. Check if someone modified footer-content.vm (https://confluence.atlassian.com/confkb/how-to-edit-the-footer-in-confluence-163415355.html) and ConfluenceActionSupport.properties files (https://confluence.atlassian.com/doc/modify-confluence-interface-text-197745.html). 
  5. Stop confluence, clear plugin cache and restart. Check if still issue exists. 

Share the screenshot if issue still exists. 

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