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confluence not recognizing password.

Every day I have to set a new password for confleunce. I have the habit of shutting down the system at end of day. 

Everytime I try to open the company confluence page. Password for my user id is not accepted and get message "Something went wrong. " Use the password reset to get a link on my email for resetting the password. 

New password works but next day same issue and again i have to ask for a new password. 

I have been doing this for past 1 week. 

1 answer

0 votes
Diego Atlassian Team Apr 24, 2020

Hello @Ashok_Bohra !

The behavior you described is quite strange. I am unable to replicate your issue. We can start by checking some things:

  1. Is there another user who faces the same issue?
  2. Are you able to try and login your user while using another computer (not the one where you identified the behavior)?
  3. If the behavior is present even if you use another browser.
  4. Is there any kind of firewall or proxy working within your organization?

Also, could you share some screenshots of the error with us? Just be careful not to disclose any personal information in those screenshots, such as password and username.

 

Let us hear from you!

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