confluence license

[Alexandros Theofilou]

Hi

To be able to access confluence KB from the Service Desk portal with a customer account do i need confluence user licenses ?

[Alexandros Theofilou]

And how do i create or link a customer with confluence user? 

When i tried to create a confulence user with the same email or username i get an error that still exists.

[Jobin Kuruvilla [Adaptavist]]

Yes, customers must be Confluence users with permission to view the space the or Confluence space must allow anonymous access.

See https://confluence.atlassian.com/display/SERVICEDESK/Providing+self-help+resources+for+your+customers+with+a+knowledge+base#Providingself-helpresourcesforyourcustomerswithaknowledgebase-IntegratingwithConfluence