confluence licens for service desk

Just need a clarification on the confluence licenses needed for jira service desk. Is it a regular confluence license, so that if I assign it to the service desk agent, the agent can work with all of confluence or is restricted so that he can only post in the knowledge base for the service desk project he's part of?

2 answers

Hey Andreas, yes it's a regular license, he has full access to Confluence if he's counted in Confluence license and not only to space linked to his project where he's assigned to as an agent.

Make sure to add him in confluence-users.



0 vote
Maarten Cautreels Community Champion May 10, 2017

Hi Andreas,

All details on how the Knowledge Base integration works and who needs a license to be able to do what can be found on:

Hope this helps.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

872 views 21 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you