confluence licens for service desk

Just need a clarification on the confluence licenses needed for jira service desk. Is it a regular confluence license, so that if I assign it to the service desk agent, the agent can work with all of confluence or is restricted so that he can only post in the knowledge base for the service desk project he's part of?

2 answers

Hey Andreas, yes it's a regular license, he has full access to Confluence if he's counted in Confluence license and not only to space linked to his project where he's assigned to as an agent.

Make sure to add him in confluence-users.



0 votes
Maarten Cautreels Community Champion May 10, 2017

Hi Andreas,

All details on how the Knowledge Base integration works and who needs a license to be able to do what can be found on:

Hope this helps.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,099 views 17 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you