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confluence is not reaching the Atlassian market place

We have setup our confluence on azure cloud and the confluence vm is unable to reach the Atlassian market place. even we made configuration to have open firewall settings. Can some one from Atlassian team help us out and willing to connect and go over the issue.

High priority

2 answers

0 votes

Hey @yaswanth reddy 

I'd suggest logging in to the server and running some basic network analysis to confirm if the operating system can contact the marketplace


It's always DNS : r/sysadmin

Based on OS testing results, the community may be able to help with a resolution.


Hi @Craig Castle-Mead 

I checked on the server level with basic networking commands ex: nslookup. The server is able to reach and got response from Atlassian server. But on the application side we are still not able to see the user-installed plugins and throwing the error that "the Atlassian market place is not reachable". Please do help


Thanks in advance.

0 votes
Fabian Lim Community Leader Dec 15, 2021

Hi @yaswanth reddy

You would be better off contacting support directly so that they can take a look:



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