confluence account login question

Dear Support Team, 

We have one ldap account can not login confluence successful, it always show the message as shown as below:

2017-10-23 17:24:05,772 WARN [http-nio-8090-exec-34] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'guyen thi bich ang' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

 

Is there plugin or tool which we can test whether account can login confluence successful or not ? Thanks a lot.

 

2 answers

Check Confluence global permissions. Note the groups. Then see if the user is a member of any of those groups.

-Lars

Dear Lars Olav Velle, 

Thanks for your reply.I also try to add the account at the permission setting by person, but he still can not successful login . 

Best Regards, Anderson Hsu

0 vote
Ann Worley Atlassian Team Nov 13, 2017

Hi @Anderson Hsu, I searched the Atlassian Marketplace but did not find a plugin for testing user logins.

I replied to a similar question from you last week: Confluence account can not login question 

Were you able to check the User Directory hierarchy? The credentials for the user account in the topmost directory are the ones that will be accepted for login.

Dear Ann, 

Thanks for your reply. Do you mean the field of credential field of cwd_user table ? 

Best Regards, Anderson Hsu

No, you need to check the order in which directories appear in your list  in the screen admin -> user directories

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

866 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you