confluence account login question

[Anderson Hsu]

Dear Support Team, 

We have one ldap account can not login confluence successful, it always show the message as shown as below:

2017-10-23 17:24:05,772 WARN [http-nio-8090-exec-34] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'guyen thi bich ang' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Is there plugin or tool which we can test whether account can login confluence successful or not ? Thanks a lot.

[Anderson Hsu]

Dear Support Team, 

If the same account , such as nguyen van dau, when the account deleted some day, but probably server months, the same account was created again.Does the password should be use original or new account to login ? Thanks a lot.

[AnnWorley]

Hi @Anderson Hsu, I searched the Atlassian Marketplace but did not find a plugin for testing user logins.

I replied to a similar question from you last week: Confluence account can not login question 

Were you able to check the User Directory hierarchy? The credentials for the user account in the topmost directory are the ones that will be accepted for login.

[Anderson Hsu]

Dear Ann, 

Thanks for your reply. Do you mean the field of credential field of cwd_user table ? 

Best Regards, Anderson Hsu

[Nic Brough -Adaptavist-]

No, you need to check the order in which directories appear in your list  in the screen admin -> user directories

[Lars Olav Velle]

Check Confluence global permissions. Note the groups. Then see if the user is a member of any of those groups.

-Lars

[Anderson Hsu]

Dear Lars Olav Velle, 

Thanks for your reply.I also try to add the account at the permission setting by person, but he still can not successful login . 

Best Regards, Anderson Hsu