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checked task completions get unchecked by itself Edited

Hi Confluencers

Sometimes, users report to me that completed ticks of tasks have disappeared after page updates, allegedly without actively clicking on them.
The mail notification then reports "xy has marked a task as incomplete".
After enquiring with user xy, he swears that he did not make the change, but only edited the line actually intended for him.
However, the comparisons in the version history show that user xy has removed the tick.

An Atlassian article describes such behaviour in version 6.14.

Our version is 7.4.6.

I checked the page HTML markups and found no duplicate task IDs.
But I can't imagine that several users are so confused that they keep clicking on the wrong tasks.

Many thanks for your answers!
Regards, Jürgen

1 answer

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Answer accepted
Brant Schroeder Community Leader Apr 07, 2021

@Jürgen Buchinger 

I have had this happen in the past where one user has the page open and is editing it when another user just clicks the check mark on the page to mark it complete.  Then when the user saves the page with it unchecked it overwrites the check mark.  Could this be happening?

Thank you for this hint. That is possible. I will check this if the case occurs again.

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