chart plugin update to 2.0.4 fails

I am trying to update the Chart Plugin from 2.0.2 via the add on manager. The update fails with "An unexpected error occurred. Refer to the logs for more information."

The logs in /opt/atlassian/confluence/logs/ contain no further information.

2 answers

I had this issue - found it was due to the mysql max_allowed_packet was being exceeded. Changed [mysqld] section of my.conf to have


fixed problem.

Thanks for posting!! this was exactly my problem.

Can you find atlassian-confluence.log in the Confluence home directory? Confluence Home directory is defined in <Confluence install folder>/confluence/WEB-INF/classes/ file.

Did you encounter the same issue trying to install/update other plugins via the manager? How about manually download the plugin jar from and manually upload it from the manager via "Upload add-on", will it works?

Also, ensure that the url you use to access Confluence via the browser matches the url configured in Confluence Admin > General Configuration > Base URL. This url mismatched could cause a failed plugin installation/update too.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

395 views 17 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you