chart plugin update to 2.0.4 fails

I am trying to update the Chart Plugin from 2.0.2 via the add on manager. The update fails with "An unexpected error occurred. Refer to the logs for more information."

The logs in /opt/atlassian/confluence/logs/ contain no further information.

2 answers

I had this issue - found it was due to the mysql max_allowed_packet was being exceeded. Changed [mysqld] section of my.conf to have

max_allowed_packet=16M

fixed problem.

Thanks for posting!! this was exactly my problem.

Can you find atlassian-confluence.log in the Confluence home directory? Confluence Home directory is defined in <Confluence install folder>/confluence/WEB-INF/classes/confluence-init.properties file.

Did you encounter the same issue trying to install/update other plugins via the manager? How about manually download the plugin jar from https://marketplace.atlassian.com/plugins/confluence.extra.chart and manually upload it from the manager via "Upload add-on", will it works?

Also, ensure that the url you use to access Confluence via the browser matches the url configured in Confluence Admin > General Configuration > Base URL. This url mismatched could cause a failed plugin installation/update too.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

372 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you