can`t reset admin password

i used the instructions on: and it works fine but still no access by admin - admin  

if i follow the instructions again ... the database gives me errors for duplicate content ... so the information should be there


i also added a new user "systemadmin" with that i can login ... but no chance to add this user to the apropriat user-group


any idea?


regards mark



1 answer

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Answer accepted
Jeremy Atlassian Community Champion Jul 21, 2017

Dear Mark,

And you have already restarted the environment / ordered user directories?

Friendly Regards,


Hi Jeremy,

yes i did so ... multiple times also getting the right order from the database

best regards


could deleting the admin user help?

or adding an other user to adminstrators ? -- just don`t know how to do that poperly

HA! Deleting admin out of cwd_user and putting  it back in helped ... no idea why ... really strange

thanks for your interest jeremy


Jeremy Atlassian Community Champion Jul 31, 2017

Dear Mark,

My apologies for not responding! I was on holiday in Spain and had no acces to a laptop.

I am very pleased to read you were able to fix it! I will keep your fix in mind.

Friendly Regards,


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