can`t reset admin password

i used the instructions on: https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html and it works fine but still no access by admin - admin  

if i follow the instructions again ... the database gives me errors for duplicate content ... so the information should be there

 

i also added a new user "systemadmin" with that i can login ... but no chance to add this user to the apropriat user-group

 

any idea?

 

regards mark

 

 

1 answer

1 accepted

1 vote
Jeremy Mooiman Community Champion Jul 21, 2017

Dear Mark,

And you have already restarted the environment / ordered user directories?

Friendly Regards,

Jeremy

Hi Jeremy,

yes i did so ... multiple times also getting the right order from the database

best regards

mark

could deleting the admin user help?

or adding an other user to adminstrators ? -- just don`t know how to do that poperly

HA! Deleting admin out of cwd_user and putting  it back in helped ... no idea why ... really strange

thanks for your interest jeremy

 

Jeremy Mooiman Community Champion Jul 31, 2017

Dear Mark,

My apologies for not responding! I was on holiday in Spain and had no acces to a laptop.

I am very pleased to read you were able to fix it! I will keep your fix in mind.

Friendly Regards,

Jeremy

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

391 views 17 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you