can`t reset admin password

[Mark Oliver Utz]

i used the instructions on: https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html and it works fine but still no access by admin - admin  

if i follow the instructions again ... the database gives me errors for duplicate content ... so the information should be there

i also added a new user "systemadmin" with that i can login ... but no chance to add this user to the apropriat user-group

any idea?

regards mark

[Jeremy M · Accepted solution]

Dear Mark,

And you have already restarted the environment / ordered user directories?

Friendly Regards,

Jeremy

[Mark Oliver Utz]

Hi Jeremy,

yes i did so ... multiple times also getting the right order from the database

best regards

mark

[Mark Oliver Utz]

could deleting the admin user help?

or adding an other user to adminstrators ? -- just don`t know how to do that poperly

[Mark Oliver Utz]

HA! Deleting admin out of cwd_user and putting  it back in helped ... no idea why ... really strange

thanks for your interest jeremy

[Jeremy M]

Dear Mark,

My apologies for not responding! I was on holiday in Spain and had no acces to a laptop.

I am very pleased to read you were able to fix it! I will keep your fix in mind.

Friendly Regards,

Jeremy