can't edit a file

Hi,

User can't edit an xlsx file in Confluence. The following error occures:

"No connectivity with server".

IE 8, Office 2010

What could be the problem's solution?

Best regards,

Irina Solarcuka

4 answers

0 vote
Peter Koczan Atlassian Team Jun 17, 2013

Hi Irina,

There could be various reasons. First of all I'd suggest you to check if your plugin/office/Confluence versions are compatible based on the documentation: https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence

You may also want to check out the known issues page here: https://confluence.atlassian.com/display/CONFKB/Office+Connector+Limitations+and+Known+Issues

Please take a note on all the linked pages on the second link too.

If you fail to solve the issue by the above, you are always welcome to open a support ticket with us at http://support.atlassian.com where we can assist you based on the information in your logs.

Kind regards,

Peter

0 vote
Ruchi Tandon Atlassian Team Jun 17, 2013

Next to Peter's comments, I would also suggest checking this behavior on other browsers... Are you able to reproduce the same behavior?

0 vote
Ruchi Tandon Atlassian Team Jun 17, 2013

Next to Peter's comments, I would also suggest checking this behavior on other browsers... Are you able to reproduce the same behavior?

This issue is related the separate user only. All other users can edit files. We have reproduced this issue with Firefox.

0 vote
Peter Koczan Atlassian Team Jun 17, 2013

Hi Irina,

Can you try and see if the user in question has permissions to edit the page the excel file belongs to? Can you try to use the same user from a different PC? Very likely this is caused by antivirus/firewall settings that prevent proper communication between Confluence and the client.

Kind regards,

Peter

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