can't edit a file

Hi,

User can't edit an xlsx file in Confluence. The following error occures:

"No connectivity with server".

IE 8, Office 2010

What could be the problem's solution?

Best regards,

Irina Solarcuka

4 answers

0 votes
Peter Koczan Atlassian Team Jun 17, 2013

Hi Irina,

There could be various reasons. First of all I'd suggest you to check if your plugin/office/Confluence versions are compatible based on the documentation: https://confluence.atlassian.com/display/DOC/Editing+an+Office+Document+from+Confluence

You may also want to check out the known issues page here: https://confluence.atlassian.com/display/CONFKB/Office+Connector+Limitations+and+Known+Issues

Please take a note on all the linked pages on the second link too.

If you fail to solve the issue by the above, you are always welcome to open a support ticket with us at http://support.atlassian.com where we can assist you based on the information in your logs.

Kind regards,

Peter

0 votes
Ruchi Tandon Atlassian Team Jun 17, 2013

Next to Peter's comments, I would also suggest checking this behavior on other browsers... Are you able to reproduce the same behavior?

0 votes
Ruchi Tandon Atlassian Team Jun 17, 2013

Next to Peter's comments, I would also suggest checking this behavior on other browsers... Are you able to reproduce the same behavior?

This issue is related the separate user only. All other users can edit files. We have reproduced this issue with Firefox.

0 votes
Peter Koczan Atlassian Team Jun 17, 2013

Hi Irina,

Can you try and see if the user in question has permissions to edit the page the excel file belongs to? Can you try to use the same user from a different PC? Very likely this is caused by antivirus/firewall settings that prevent proper communication between Confluence and the client.

Kind regards,

Peter

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

974 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you