Tickets from one of our users are not being created in Jira when they email the designated email address. The user's directory is on a delegated LDAP authentication system. We are thinking that somehow their email address has been black listed because other users can submit tickets in this manner.
Hi @Winston Bennett ,
Inactive users will not be able to create tickets via email. Interesting to know that other inactive users are able to create issues via email. Here is a open bug
If you have default reporter, you should be able to have tickets created, however that does not work.
If you can update the email address of the inactive user , then it might work. The issues may get created with the default reporter.
Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond. A long time favorite, Team Cale...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events