bought add-on does not seem available

We use the cloud version of Confluence and bought the add-on "draw.io".

I now see the plugin in the list of applications at billing area, but not at the installed add-ons nor available during editing of a confluence page.

 

What can be the problem here?

1 answer

1 accepted

0 votes
Answer accepted

If you go to "find add-ons" and locate the draw.io plugin, does it offer the option to install it?

I can only find it at the atlassian marketplace within Confluence with the action "subscribe" which to me gives the indication that I will have to pay for it again.

"subscribe" suggests it is installed. You're saying it doesn't show up in the manage add-ons screen?

I just clicked the subscribe button as in this case the costs are very limited. It installed and recognized my license. So it worked out fine in the end, just confusing action "subscribe". 

 

Thanks for your help @David Benson [draw.io]

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,025 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you