we got a cluster with two nodes
the update to the version 9,1 shown no critical errors
both node are avaiable, but the editing of sites doen't work because the synchrony-service is not working or is errorful
before the update on version 8.9.5 everything was fine, no problems
i found many sites and advises, but i dont't really know, what i have to do
does anybody know this behavior and got a tipp for me?
the only error is this
Line 895: 2024-10-15 10:04:56,937 ERROR [Caesium-1-2] [troubleshooting.healthcheck.concurrent.SupportHealthCheckProcess] lambda$getCompletedStatuses$0 Health check 'Synchrony-Konnektivität' failed with severity 'major': 'Synchrony läuft nicht.'
all other stuff is only warning and info
1419: 2024-10-15 10:28:20,814 INFO [https-jsse-nio-443-exec-5] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] postConfigToSynchrony [Collab editing plugin] Synchrony connection failure: Could not generate/verify AppID/Secret for real-time collaboration service at http://127.0.0.1:8091/synchrony/v1
Line 1420: 2024-10-15 10:28:21,334 INFO [https-jsse-nio-443-exec-5] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] postConfigToSynchrony [Collab editing plugin] Synchrony connection failure: Could not generate/verify AppID/Secret for real-time collaboration service at http://127.0.0.1:8091/synchrony/v1
Line 1421: 2024-10-15 10:28:21,339 WARN [https-jsse-nio-443-exec-5] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 360451 Caused by: java.lang.RuntimeException: Reconciliation error: cannot fetch page with id: 360451
Line 1425: 2024-10-15 10:28:21,863 INFO [https-jsse-nio-443-exec-5] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] postConfigToSynchrony [Collab editing plugin] Synchrony connection failure: Could not generate/verify AppID/Secret for real-time collaboration service at http://127.0.0.1:8091/synchrony/v1
Line 1426: 2024-10-15 10:28:22,382 INFO [https-jsse-nio-443-exec-5] [plugins.synchrony.config.DefaultSynchronyConfigurationManager] postConfigToSynchrony [Collab editing plugin] Synchrony connection failure: Could not generate/verify AppID/Secret for real-time collaboration service at http://127.0.0.1:8091/synchrony/v1
Line 1427: 2024-10-15 10:28:22,385 WARN [https-jsse-nio-443-exec-5] [plugins.synchrony.service.SynchronyContentService] runRecoveryInTransaction Could not reconcile content for restored. ID: 360451 Caused by: java.lang.RuntimeException: Reconciliation error: cannot fetch page with id: 360451
Do you have any error messages in the logs? That would be my first place to look.
<home-directory>/logs/atlassian-confluence.log
<home-directory>/logs/atlassian-synchrony.log
Once you have narrowed down what the log files tell you. This is a good troubleshooting guide.
https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html
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