You have not been granted access to Confluence.

After setting properties to allow user to access Confluence both in application access, global permissions and space permissions (See screenshots). User is still getting a "You have not been granted access to Confluence". Am I missing something ? Is there a work arround ?

I am using JIRA and Confluence On Demand.

Thank You

7 answers

1 accepted

To everyone experiencing this same unusual behaviour, please open a support request at support.atlassian.com because your instance might be affected by https://jira.atlassian.com/browse/UNIFIED-32

The fix will require a restart of the instance that takes about 10 minutes.

Regards,
Mauro

Hi Christophe,

You have to granted your user in JIRA Project.

JIRA permission + JIRA project of your project.

The access deny is in JIRA. I think Confluence Space access is fine.

Regards,

Sven.

Thank you Sven,

I think the user has a working access to JIRA and can perfectly use it. The error message is displayed after the user clicks on the switch to Confluence button (See screenshot).

Any ideas ?

Thanks in advance.

ooopps right.

Did you check if there are some page restriction ?

Did he try to connect to the page directly, accessing the space home page first then the specific page.

No there is no page restriction and direct access to space home page or inner page URLs is redirected to the same error page.

I am stuck.

Both Jira and Confluence are sharing the same user directory ?

Maybe this user have/had two different users and when he try to authenticate throught the application bar, he swtich to the wrong user...

Do you have something special in your logs ? maybe a wrong sync ....

Logs tell us more ...

hi,

I have exactly the same problem as Christophe

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Friday in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

326 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you