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You have not been granted access to Confluence

Norman Tyring1
Norman Tyring April 30, 2014

After giving a license to a new user to get access to Confluence on-demand, the new user is getting the following error message: "You have not been granted access to Confluence"

This new user has already been added to the confluence-users group as well as been given access to the application. Is there anything that's missing?

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Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 30, 2014

You might be running into a recent bug we have as well. If you run out of ideas, please create a support ticket and we can correct the issue for you.

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Norman Tyring1
Norman Tyring April 30, 2014

Thank you!

Here's the support request: JST-96056

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NotTheRealStephenSifersNOPENOPENOPENOPE
NotTheRealStephenSifersNOPENOPENOPENOPE
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April 30, 2014

Something similar to this has been asked previously, check it out here:

https://answers.atlassian.com/questions/276091/you-have-not-been-granted-access-to-confluence

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