You have not been granted access to Confluence

After giving a license to a new user to get access to Confluence on-demand, the new user is getting the following error message: "You have not been granted access to Confluence"

This new user has already been added to the confluence-users group as well as been given access to the application. Is there anything that's missing?

2 answers

1 accepted

0 vote

You might be running into a recent bug we have as well. If you run out of ideas, please create a support ticket and we can correct the issue for you.

Thank you!

Here's the support request: JST-96056

0 vote
Stephen Sifers Community Champion Apr 30, 2014

Something similar to this has been asked previously, check it out here:

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