You cannot access Confluence at present (Type - startup)

Please advise regarding below error messages, I'm a newbie at using confluence and not to sure how to resolve this.

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:pluginframeworkdependentupgrades (Run all the upgrades that require the plugin framework to be available) - com.atlassian.confluence.content.render.xhtml.migration.exceptions.MigrationException: com.atlassian.applinks.host.OsgiServiceProxyFactory$ServiceTimeoutExceeded: Timeout exceeded waiting for service - com.atlassian.applinks.spi.link.MutatingApplicationLinkService

3 answers

1 accepted

Based on the error, possibly:

  1. Multiple copies of Applinks and/or plugin JARs are present in your installation.
  2. A corrupt plugin JAR (or more than one) and/or corrupt cache exist in the installation.
  3. An unsupported version of Java has been installed.

Try to check on these:

  1. Navigate to bundled plugins file e.g. C:\Confluence\WEB-INF\atlassian-bundled-plugins to check in case there are multiple copies of Applinks/plugin JARs
  2. Delete the following plugin cache and restart Confluence:
    • <confluence-home>/bundled-plugins
    • <confluence-home>/plugin-cache
    • <confluence-home>/plugins-osgi-cache
    • <confluence-home>/plugins-temp
  3. Confluence 5 should be pointing to JRE 1.7.0

What version of confluence? Did this happen after you tried upgrading your instance?

Current version indicates 5.1.1, it seems like the previous admin attempted and upgrade because the both 5.1.1 and 4.2.1 installation files are on the machine.

Also running JIRA 4.3.2 on the same machine and database

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

1,777 views 25 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you