You cannot access Confluence at present (Type - startup)

Please advise regarding below error messages, I'm a newbie at using confluence and not to sure how to resolve this.

Unable to start up Confluence. Fatal error during startup sequence: confluence.lifecycle.core:pluginframeworkdependentupgrades (Run all the upgrades that require the plugin framework to be available) - com.atlassian.confluence.content.render.xhtml.migration.exceptions.MigrationException: com.atlassian.applinks.host.OsgiServiceProxyFactory$ServiceTimeoutExceeded: Timeout exceeded waiting for service - com.atlassian.applinks.spi.link.MutatingApplicationLinkService

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Accepted answer

Based on the error, possibly:

  1. Multiple copies of Applinks and/or plugin JARs are present in your installation.
  2. A corrupt plugin JAR (or more than one) and/or corrupt cache exist in the installation.
  3. An unsupported version of Java has been installed.

Try to check on these:

  1. Navigate to bundled plugins file e.g. C:\Confluence\WEB-INF\atlassian-bundled-plugins to check in case there are multiple copies of Applinks/plugin JARs
  2. Delete the following plugin cache and restart Confluence:
    • <confluence-home>/bundled-plugins
    • <confluence-home>/plugin-cache
    • <confluence-home>/plugins-osgi-cache
    • <confluence-home>/plugins-temp
  3. Confluence 5 should be pointing to JRE 1.7.0

What version of confluence? Did this happen after you tried upgrading your instance?

Current version indicates 5.1.1, it seems like the previous admin attempted and upgrade because the both 5.1.1 and 4.2.1 installation files are on the machine.

Also running JIRA 4.3.2 on the same machine and database

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