Workbox content not dispalying in Confluence 5.0.2

When a user's workbox icon shows that they have notifications and the user clicks on the workbox icon, the pop-up either never loads or shows as blank. I was able to locate this error message(s) in the atlassian-confluence.log:

2013-05-01 13:07:54,497 ERROR [http-8090-6] [mywork.host.rest.ExceptionLogger] toResponse Exception thrown from resource
-- url: /rest/mywork/latest/notification/nested | userName: ltaylor | referer: http://confluence.navicure.com:8090/plugins/servlet/notifications-miniview
com.google.common.util.concurrent.UncheckedExecutionException:
java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Illegal unquoted character ((CTRL-CHAR, code 9)): has to be escaped using backslash to be included in string value
at [Source: java.io.StringReader@68ee0b5f; line: 1, column: 16839]
at com.google.common.cache.CustomConcurrentHashMap$ComputedUncheckedException.get(CustomConcurrentHashMap.java:3305)
at com.google.common.cache.CustomConcurrentHashMap$ComputingValueReference.compute(CustomConcurrentHashMap.java:3441)
at com.google.common.cache.CustomConcurrentHashMap$Segment.compute(CustomConcurrentHashMap.java:2322)
at com.google.common.cache.CustomConcurrentHashMap$Segment.getOrCompute(CustomConcurrentHashMap.java:2291)
at com.google.common.cache.CustomConcurrentHashMap.getOrCompute(CustomConcurrentHashMap.java:3802)
at com.google.common.cache.ComputingCache.get(ComputingCache.java:46)
at com.google.common.cache.AbstractCache.getUnchecked(AbstractCache.java:49)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl$3.apply(NotificationRendererServiceImpl.java:156)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl$3.apply(NotificationRendererServiceImpl.java:152)
at com.atlassian.fugue.Option$Some.fold(Option.java:377)
at com.atlassian.fugue.Option.flatMap(Option.java:261)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl.renderDescription(NotificationRendererServiceImpl.java:151)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl$4.apply(NotificationRendererServiceImpl.java:200)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl$4.apply(NotificationRendererServiceImpl.java:196)
at com.google.common.collect.Iterators$8.next(Iterators.java:782)
at com.google.common.collect.Multimaps.index(Multimaps.java:1847)
at com.google.common.collect.Multimaps.index(Multimaps.java:1777)
at com.atlassian.mywork.host.notification.AggregationUtil.aggregate(AggregationUtil.java:14)
at com.atlassian.mywork.host.rest.NotificationResource.aggregateNotifications(NotificationResource.java:109)
at com.atlassian.mywork.host.rest.NotificationResource.findByUserNested(NotificationResource.java:104)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)
at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132)
at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker._dispatch(DispatchProviderHelper.java:230)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)
at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:70)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
at com.atlassian.confluence.util.profiling.ProfilingPageFilter.doFilter(ProfilingPageFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.plugin.remotable.plugin.module.permission.ApiScopingFilter.doFilter(ApiScopingFilter.java:59)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.ServletContextThreadLocalFilter.doFilter(ServletContextThreadLocalFilter.java:21)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.util.LoggingContextFilter.doFilter(LoggingContextFilter.java:40)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:211)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.ThreadLocalCacheFilter.doFilter(ThreadLocalCacheFilter.java:22)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
at com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:30)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:150)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:55)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:44)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.util.ClusterHeaderFilter.doFilter(ClusterHeaderFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.springframework.orm.hibernate.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:170)
at com.atlassian.spring.filter.FlushingSpringSessionInViewFilter.doFilterInternal(FlushingSpringSessionInViewFilter.java:29)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:74)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.plugin.remotable.plugin.module.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.plugin.remotable.host.common.service.http.bigpipe.BigPipeRequestIdFilter.doFilter(BigPipeRequestIdFilter.java:35)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.confluence.extra.webdav.servlet.filter.ReverseProxyFilter.doFilter(ReverseProxyFilter.java:427)
at com.atlassian.confluence.extra.webdav.servlet.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:34)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter.doFilter(RequestParamValidationFilter.java:58)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.TranslationModeFilter.doFilter(TranslationModeFilter.java:43)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.plugin.servlet.filter.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:71)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.LanguageExtractionFilter.doFilter(LanguageExtractionFilter.java:54)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.util.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:25)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:44)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter.doFilter(FourOhFourErrorLoggingFilter.java:65)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.confluence.web.filter.DropIfNotSetupFilter.doFilter(DropIfNotSetupFilter.java:37)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Illegal unquoted character ((CTRL-CHAR, code 9)): has to be escaped using backslash to be included in string value
at [Source: java.io.StringReader@68ee0b5f; line: 1, column: 16839]
at com.atlassian.mywork.host.dao.ao.AORegistrationDao.getAll(AORegistrationDao.java:64)
at sun.reflect.GeneratedMethodAccessor1339.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:79)
at com.atlassian.activeobjects.tx.TransactionalProxy.access$000(TransactionalProxy.java:18)
at com.atlassian.activeobjects.tx.TransactionalProxy$1.doInTransaction(TransactionalProxy.java:63)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate$1.doInTransaction(HostContextTransactionTemplate.java:25)
at com.atlassian.sal.spring.component.SpringHostContextAccessor$1.doInTransaction(SpringHostContextAccessor.java:88)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:128)
at com.atlassian.sal.spring.component.SpringHostContextAccessor.doInTransaction(SpringHostContextAccessor.java:82)
at sun.reflect.GeneratedMethodAccessor179.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
at com.sun.proxy.$Proxy197.doInTransaction(Unknown Source)
at sun.reflect.GeneratedMethodAccessor179.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:154)
at com.sun.proxy.$Proxy197.doInTransaction(Unknown Source)
at com.atlassian.sal.core.transaction.HostContextTransactionTemplate.execute(HostContextTransactionTemplate.java:21)
at sun.reflect.GeneratedMethodAccessor383.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy521.execute(Unknown Source)
at com.atlassian.activeobjects.internal.SalTransactionManager.inTransaction(SalTransactionManager.java:48)
at com.atlassian.activeobjects.internal.AbstractLoggingTransactionManager.doInTransaction(AbstractLoggingTransactionManager.java:19)
at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.executeInTransaction(EntityManagedActiveObjects.java:257)
at com.atlassian.activeobjects.osgi.DelegatingActiveObjects.executeInTransaction(DelegatingActiveObjects.java:128)
at sun.reflect.GeneratedMethodAccessor554.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:58)
at org.springframework.osgi.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:62)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:56)
at org.springframework.osgi.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:39)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.osgi.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:59)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at com.sun.proxy.$Proxy1256.executeInTransaction(Unknown Source)
at com.atlassian.activeobjects.tx.TransactionalProxy.executeInTransaction(TransactionalProxy.java:57)
at com.atlassian.activeobjects.tx.TransactionalProxy.invokeInTransaction(TransactionalProxy.java:47)
at com.atlassian.activeobjects.tx.TransactionalProxy.invoke(TransactionalProxy.java:35)
at com.sun.proxy.$Proxy1306.getAll(Unknown Source)
at com.atlassian.mywork.host.service.LocalRegistrationServiceImpl.getAll(LocalRegistrationServiceImpl.java:118)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl$1.load(NotificationRendererServiceImpl.java:67)
at com.atlassian.mywork.host.service.NotificationRendererServiceImpl$1.load(NotificationRendererServiceImpl.java:63)
at com.google.common.cache.CustomConcurrentHashMap$ComputingValueReference.compute(CustomConcurrentHashMap.java:3426)
... 219 more
Caused by: org.codehaus.jackson.JsonParseException: Illegal unquoted character ((CTRL-CHAR, code 9)): has to be escaped using backslash to be included in string value
at [Source: java.io.StringReader@68ee0b5f; line: 1, column: 16839]
at org.codehaus.jackson.JsonParser._constructError(JsonParser.java:1432)
at org.codehaus.jackson.impl.JsonParserMinimalBase._reportError(JsonParserMinimalBase.java:385)
at org.codehaus.jackson.impl.JsonParserMinimalBase._throwUnquotedSpace(JsonParserMinimalBase.java:346)
at org.codehaus.jackson.impl.ReaderBasedParser._finishString2(ReaderBasedParser.java:1353)
at org.codehaus.jackson.impl.ReaderBasedParser._finishString(ReaderBasedParser.java:1324)
at org.codehaus.jackson.impl.ReaderBasedParser.getText(ReaderBasedParser.java:200)
at org.codehaus.jackson.map.deser.std.StringDeserializer.deserialize(StringDeserializer.java:26)
at org.codehaus.jackson.map.deser.std.StringDeserializer.deserialize(StringDeserializer.java:13)
at org.codehaus.jackson.map.deser.std.MapDeserializer._readAndBind(MapDeserializer.java:319)
at org.codehaus.jackson.map.deser.std.MapDeserializer.deserialize(MapDeserializer.java:249)
at org.codehaus.jackson.map.deser.std.MapDeserializer.deserialize(MapDeserializer.java:33)
at org.codehaus.jackson.map.deser.std.MapDeserializer._readAndBind(MapDeserializer.java:319)
at org.codehaus.jackson.map.deser.std.MapDeserializer.deserialize(MapDeserializer.java:249)
at org.codehaus.jackson.map.deser.std.MapDeserializer.deserialize(MapDeserializer.java:33)
at org.codehaus.jackson.map.deser.SettableBeanProperty.deserialize(SettableBeanProperty.java:299)
at org.codehaus.jackson.map.deser.BeanDeserializer._deserializeUsingPropertyBased(BeanDeserializer.java:899)
at org.codehaus.jackson.map.deser.BeanDeserializer.deserializeFromObjectUsingNonDefault(BeanDeserializer.java:733)
at org.codehaus.jackson.map.deser.BeanDeserializer.deserializeFromObject(BeanDeserializer.java:683)
at org.codehaus.jackson.map.deser.BeanDeserializer.deserialize(BeanDeserializer.java:580)
at org.codehaus.jackson.map.ObjectMapper._readMapAndClose(ObjectMapper.java:2723)
at org.codehaus.jackson.map.ObjectMapper.readValue(ObjectMapper.java:1854)
at com.atlassian.mywork.host.dao.ao.AORegistrationDao.getAll(AORegistrationDao.java:60)
... 292 more
2013-05-01 13:07:54,526 INFO [http-8090-6] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog
Request Unique ID : 7697fb09-609d-4217-9c5b-6c07d5aef313
--------------------------
JVM Stats
--------------------------
allocatedHeap = 895942656
usedMemory = 479774720
availablePermGen = 86236464
totalMemory = 895942656
freeMemory = 416167936
maxPermGen = 268435456
usedPermGen = 182198992
freeMemoryInMegabytes = 396
freeAllocatedHeap = 416167936
availableHeap = 713308160
usedMemoryInMegabytes = 457
maxHeap = 1193082880
usedHeap = 479774720
totalMemoryInMegabytes = 854
--------------------------
Request Information
--------------------------
URL: http://confluence.navicure.com:8090/500page.jsp
Scheme:
http
Server: confluence.navicure.com
Port: 8090
URI: /500page.jsp
Context Path:
Servlet Path: /500page.jsp
Path Info: null
Query String: after=0&limit=30
--------------------------
Attributes
--------------------------
javax.servlet.forward.request_uri: /rest/mywork/latest/notification/nested
javax.servlet.forward.context_path:
javax.servlet.forward.servlet_path: /rest
javax.servlet.forward.path_info: /500page.jsp
javax.servlet.forward.query_string: after=0&limit=30
os_securityfilter_already_filtered: true
com.atlassian.seraph.auth.LoginReason: OK
atlassian.core.seraph.original.url: /rest/mywork/latest/notification/nested?after=0&limit=30
javax.servlet.error.status_code: 500
javax.servlet.error.servlet_name: noop
com.opensymphony.sitemesh.USINGSTREAM: false
com.atlassian.gzipfilter.GzipFilter_already_filtered: true
loginfilter.already.filtered: true
gzipMimeTypes: text/.*,application/x-javascript,application/javascript,application/xml,application/xhtml\+xml,application/json
javax.servlet.error.message: Internal Server Error
com.opensymphony.sitemesh.APPLIED_ONCE: true
com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered: true
__cleanup_recursion_counter: 0
com.atlassian.gzipfilter.org.tuckey.web.filters.urlrewrite.RuleMatched: true
com.atlassian.confluence.web.filter.validateparam.RequestParamValidationFilter_already_filtered: true
javax.servlet.error.request_uri: /rest/mywork/latest/notification/nested
--------------------------
Parameters
--------------------------
limit : 30
after : 0

3 answers

1 accepted

Can you check on the default character set on your database? Confluence should be utf8_bin for mysql and pg, and SQL_Latin1_General_CP1_CS_AS for sql server. Check to ensure these are configured properly as in the database configuration docs:

https://confluence.atlassian.com/display/DOC/Database+Configuration#DatabaseConfiguration-Selectinganexternaldatabase

We are using an Oracle DB with AL16UTF16 and not the recommended AL32UTF8

Correction:

NLS_NCHAR_CHARACTERSET is AL16UTF16
NLS_CHARACTERSET is US7ASCII

Hey Randall,

The recommended would be what I'd go with if you can swing the switch. Could be there's some funky char's in there that are breaking function, but could also be that there aren't.

We had some issues with workbox in 5.0 which have been since worked out in the latest version. There are minor changes up through the most recent Confluence 5.1.2. We had workbox temporarily disabled on our own instances for this reason, but have them back up and running smoothly now. I would spin up a test environment (if you don't have one already) and quickly run through an upgrade to 5.1.2 to see if it corrects the issue.

Check this answers post out also:

https://answers.atlassian.com/questions/72648/addattachment-json

Seems like you're running into a similar issue with an unrecognized character that needs to be escaped. If we could track that down, possibly by enabling diagnostic logging, then reproducing the behavior, and analyzing the logs, we might get more fine-grained detail on where that's occuring and blast it from existence :)

First, thanks for the input. You've given me a lot to consider.

I get where you are going with character set issue. While our test Atlassian systems are hosted by local db's, the production Atlassian systems are not. They are hosted and maintained in one of our production db's. Asking for a char set change on one of those systems would only result in receiving a "DBA Evil Eye".

As far as specifically tracking this down, I am new to the logging and will try to get up to speed on it. I'll try the 'Diagnostic' set of rules and see if that yields anything.

I will also try to repeat the issue in our test system and then do an upgrade there first. Either way, this is not a show stopper and will get moved down on our priority list, but I will get to it eventually as more users are asking to use this feature.

I'll come back to this question when I know more.

Thanks, again.

Do you have any suggetions, other than the Diagnostic set, on how to approach getting more detailed info or drilling into this to get something more out of the log than I already have?

I feel compelled to give a quick update. This is one of those features where I do not have time to work on and my user base has just given up on this ever working.

This has been a low priority nuisance. But I am geting back to it today. Overall I am not sure where to take this problem now. Do I just ask the questions again, but word it a different way?

I believe the source of the issue is the DB using NLS_CHARACTERSET = US7ASCII. From there maybe the JDBC thin client could be handling things better, but certainly there is something going on in the Workbox that doesn't like the data it is seeing.

I have taken the approach in the following knowledgebase article.

https://confluence.atlassian.com/display/CONFKB/Notifications+Spin+Loading+Forever+in+The+Workbox+and+Never+Complete

The Workbox functionality has seemed to start working for all users. At this point I am waiting to see if something odd pops into (clogs) that table(s) again and the functionality stops again.

Back to the character set issue above; The data in these tables, included text in English, French, and Duetsch. The French and Duetsch included special characters (with diacritical marks )that had been converted to inverted (upsidedown) question marks. So I'm guessing the Workbox pulls whatever languages you have installed and servers it all up. My solution in the short term is to disable the French and Duetsch language set plug-ins. We'll see if that works.

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