Wireframes are disappearing

[Kim Gaglio]

We recently migrated to Confluecne on the cloud.  Balsamiq wireframes are disappearing in some of the migrated user stories.  Is the a specific sequnce of event for edit the exisitng stories so we bdo not have to redo the wireframes?

[Balsamiq Support · Accepted solution]

Hi Kim,

With Balsamiq Wireframes for Confluence, your Balsamiq Projects are just a .bmpr file which is attached to the page in question like any other page attachment in Confluence.

So, first, check the page in question has a .bmpr attached to it. If it does not, then the attachment was not migrated and you'll need to work out why that is.

How many pages are we talking about?

If you see no .bmpr attachment in the new, Cloud page you could just add a new Balsamiq project to the page and then import the old project (which you can download from your old Server instance). You can read about importing here: Importing from Other Versions of Balsamiq

If the Cloud page in question does have a .bmpr attachment - but you see no wireframes on the page - does the page contain a Balsamiq macro?

If so, try deleting it and adding it again.

If not, try adding it.

In either case, it should pick up the attached .bmpr file and display your project.

That's a lot to take in Kim so I'll stop here. Any questions, get back to us here or drop a line to support@balsamiq.com.

-Alasdair

[Kim Gaglio]

I have not yet figured out the issue but I made a copy of the one user story and imported the .bmpr and that resolved the isuue for the one story.  Thansk!