Wiki administration page fails to load (CODE: ERR_TOO_MANY_REDIRECTS)

[William]

Hi,

I recently got an error when trying to access my Wiki Administration page. See the error below:

The page can't be displayed!

Error CODE: ERR_TOO_MANY_REDIRECTS

On the chrome browser the error description is: Too many redirects!

Does anyone know what's happening?

I didn't change anything on my browsers recently.

Version: OnDemand instance

William

[Paul Greig · Accepted solution]

Hi William,

The behaviour you described may occur if you have recently changed permissions on your Confluence instance.

Is your profile a member of 'administrators' group and was this group removed from the 'Confluence Administrator' permission in Global Permissions ? If yes, updating the Global Permissions should address the issue.

Cheers,

Paul

[William]

Hi Paul!

Thanks for your answer.

I did not change anything in Global Permissions, but even if someone did, how could I access the Global Permission page without accessing the administration page?

I was thinking about it and maybe there's a reason for this issue, but I'm not sure if it makes sense. I'm accessing Atlassian website by using my 3G internet connection, once I out of the office. I asked someone in the office, with less privileges than I, to access the administration page and everything is normal. Does it make sense for you?

Cheers,

William

[Paul Greig]

Hi William,

Considering you are using a 3G connection is it fair to assume you were viewing the site from a mobile or tablet device? If so I'd mention Confluence Supported Platforms to confirm your browser is a supported platform.

Cheers,

Paul

[William]

Hi Paul! Actually, I'm using my laptop. The cell phone is only for the connection.

You were right! The problem was in Confluence Administrator permission. The other administrator had deleted my user from there.

Everything is working ok now!

Thanks :)

[Paul Greig]

Great news, glad we could get you back on track!