Why have Confluence email notifications I used to receive stopped?

[Paul Proto]

I noticed that since 7 December 2021 all the many Confluence email notifications I used to receive (from watched Spaces/Pages or my name being tagged) have stopped, without any deliberate actions from me.

Even when I can see my name has been tagged.

The email settings within my Confluence profile appear unchanged. As do my company Gmail filters.

Any help/ideas would be appreciated!

Thanks a lot

[Brant Schroeder]

@Paul Proto Welcome to the Atlassian community

Can you confirm that the email address is correct on your Atlassian account profile?  Can you also confirm that it is not going to spam / junk?   Are you the only one having this issue or are others in your company?

[Paul Proto]

Hi Brant - first, thank you for the response!

I can confirm that the address is correct and have checked the spam folders.  Nothing has been changed since the day before they stopped arriving.  Still the same e-mail address. I have not heard from anyone else in the company on this, but that doesn't mean they are not out there.  They may not even realize it yet.

[Brant Schroeder]

When you say nothing has been changed since the day before does that mean you had some changes or you made some changes?

[Paul Proto]

I mean the settings that were in place the last time I received an e-mail are the same settings as I have now.  Nothing has changed.

[Brant Schroeder]

@Paul Proto I would suggest submitting a support issue to https://support.atlassian.com/contact/

I would also suggest double-checking email settings on confluence.  Go to settings under your account and email.  Make sure that some of the boxes are checked.

[Paul Proto]

The email settings within my Confluence profile appear unchanged. As do my company Gmail filters.

[Brant Schroeder]

If you submit a support issue they will be able to look at your account and see what is happening.

[Paul Proto]

Done that s well, just thought I would check here.   Thanks again.