Why does user management setup not complete?

Hi, I have installed Confluence 4.3 but I'm having an issue here. It asked for user management and tried to load users and groups from JIRA. This setup could not be completed; I tried over and over but the "next" button is never active even when the status says "Full synchronisation completed successfully.".

Checking the console log, there are some errors, I don't know why or how, I'm attaching both pictures in order to provide with maximum information regarding my issue.

Please let me know what'm I going wrong here, I tried re-installing Confluence (after uninstalling), nothing changed, it jumps to this page (when finishes) and I can't proceed because the "next" button is never active.

3 answers

1 accepted

Hi Umas,

Actually, it's pretty simple to solve this problem:

  1. Go to your <confluence-home-folder> delete everything that is in there. (do a backup of your home-folder before moving forward)
  2. Go to <confluence-install-folder> and click on the start-confluence.
  3. When you get to set up the user management screen, choose the local one, not the JIRA.
  4. Now you'll have a local account.
  5. Now it's time to set up your JIRA, please follow this documentation:
    https://confluence.atlassian.com/display/CONF43/Connecting+to+Crowd+or+JIRA+for+User+Management#ConnectingtoCrowdorJIRAforUserManagement-jira
  6. Go to your Confluence and then _Browse > Confluence Admin > User directory > Add > Atlassian JIRA.

That should do the work.

Cheers,

WZ

@William Zanchet

It worked

Thanks

I am having this very issue and I am trying to follow the instructions but I am at a loss for the 'Home' and 'Install' folders. What folders are you referring to?

1 vote
Peter Koczan Atlassian Team Nov 25, 2012

Hi,

Could you try check your logs at <CONFLUENCE-HOME>/logs/atlassian-confluence.log to see if there you can find any clues?

However, due to not havin the images displayed either, I suspect this to be an installation with a reverse proxy in front of Confluence and not having Confluence configured accordingly, could you verify if this is the case?

Regards,

Peter

@Peter Kozan:

atlassian-confluence.log is a big log to check, there are many exceptions as well.

Can you please explain what you mean with "I suspect this to be an installation with a reverse proxy in front of Confluence and not having Confluence configured accordingly"

Peter Koczan Atlassian Team Nov 25, 2012

Hi,

If you have an additional webserver in front of Confluence, this problem could occur. Documentation about such setup can be found at:

If this is not the case, I'd suggest you to raise a support ticket at http://support.atlassian.com so that we can help you specifically based on the information in your logs.

Cheers,

Peter

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