Why do I not receive an e-mail or a workbox notification when I am mentioned on a page on the Wiki?

 

4 answers

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Do you receive notifications when pages you are watching are edited by someone else? If you don't, then the email settings are probably not configured correctly.

Also, make sure that neither the Confluence Mentions Plugin nor any of its modules are disabled.

Another possibility is if you have two accounts, e.g. both a user and an admin account, people might be mentioning the wrong account.

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Yes I get notifications when pages I am watching are edited by someone else. Where do I view my Confluence Mentions plugin settings?

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General Configuration --> Manage add-ons --> [change User-installed to System in the pulldown] --> Confluence Mentions Plugin.

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