Why confluence "guests" are unable to mention @ in comments?

Erwann Peu August 22, 2023

I have invited a few gests to view one dedicated space on our Confluence, but they are not able to mention (@name) anyone when they post a comment on a page.

Is is a setting that need to be enabled somewhere?
Or is it impossibe to do for "Guests" profile on Confluence?

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Kian Stack Mumo Systems
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August 22, 2023

@Erwann Peu


Confluence does not provide access to the people directory for guest users. From the Atlassian documentation:


Guests have limited access to internal user info

Confluence blocks guests' access to the people directory, which contains site-wide user information.

Functions that query the people directory of the entire site include:

  • @ mentions

  • the Teams tab in the top nav bar

  • user search

  • user pickers

These are systemically blocked for all guests.

Erwann Peu August 22, 2023

Thank you @Kian Stack Mumo Systems for this clarification.

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October 10, 2023

Well, what is the workaround or solution here? If I cannot get this feature to work appropriately, I may have to scrap my entire project and use another tool. 

Like Chris Choi likes this
Erwann Peu October 10, 2023

"Guests" profile can still add comments on each page they have access to, but they cannot mention ("@[Name]") in comments.

However "Users" profile (paid licences) can do it though.

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