Why can't I share pages with one of my team members?

[Deleted user]

Hello,

One of my team members has access to Confluence, he can access my team space without any problem however, when we want to share a page with him and start to type his name, he does not seem to exist... What I mean is that his full name and email address don't show up which makes it impossible for us to share any page with him... Any idea how I could solve that?

Thank you!

Nicolas.

[NotTheRealStephenSifersNOPENOPENOPENOPE]

If you navigate to the people directory, are you then able to search for your user?

[Deleted user]

When I go to the Admin access and then to USER & SECURITY > Users, I can indeed find my team member...

[NotTheRealStephenSifersNOPENOPENOPENOPE]

Can you find other users?

Ensure you have the following plugin enabled: User Lister

[Deleted user]

Yeah I can find all the other users that belong to the same mail group (and even others actually...) He is the only one I cannot find... In that case would it be a matter of enabling a plugin?

[NotTheRealStephenSifersNOPENOPENOPENOPE]

Is that user a local confluence user or are they pulled from an LDAP server? There is something configured on that user that is preventing them from being "searchable"

[Deleted user]

Yes it is pulled from LDAP server. Would you be able to provide more details on the problem (possible config that may have caused the issue) so I can get our Global IT to check?

[Ubimet support]

hello.

has this ever been fixed? I have the same problem, with the same setup scenario.

[Laura Tobak]

I am also running into the same issue (also the same setup). Did anyone ever figure this out?