Why can't I share pages with one of my team members?

Hello,

One of my team members has access to Confluence, he can access my team space without any problem however, when we want to share a page with him and start to type his name, he does not seem to exist... What I mean is that his full name and email address don't show up which makes it impossible for us to share any page with him... Any idea how I could solve that?

Thank you!

Nicolas.

1 answer

If you navigate to the people directory, are you then able to search for your user?

When I go to the Admin access and then to USER & SECURITY > Users, I can indeed find my team member...

Can you find other users?

Ensure you have the following plugin enabled: User Lister

Yeah I can find all the other users that belong to the same mail group (and even others actually...) He is the only one I cannot find... In that case would it be a matter of enabling a plugin?

Is that user a local confluence user or are they pulled from an LDAP server? There is something configured on that user that is preventing them from being "searchable"

Yes it is pulled from LDAP server. Would you be able to provide more details on the problem (possible config that may have caused the issue) so I can get our Global IT to check?

hello.

 

has this ever been fixed? I have the same problem, with the same setup scenario.

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