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Why can't I invite someone to Confluence?

I have, to the best of my knowledge, every admin permission there is.

But when I click on "Invite your colleagues" on the Dashboard, I get "Access denied / You do not have permission to access this page. / Please contact your Site Administrator(s) to request access."

I AM a Site Administrator!

1 answer

Hello Bill,

 

I am unaware of which Confluence you are running whether OnDemand or self hosted. How ever if you are running Ondemand I suggest you contact the OnDemand support for additional help.

 

If you are running behind your firewall you can identify administrators on the Confluence server by running this query against the psql/mysql database for Confluence.

 

select u.id, u.user_name, u.active from cwd_user u
join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
where g.group_name = 'confluence-administrators' and d.directory_name='Confluence Internal Directory’;

 

If you are not listed on the listing you are not an Administrator. You can follow this article to restore admin privileges as needed or contact the Admin for your server to grant more permissions for you.

 

https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights

 

Once you have the permissions required you can review this article to ensure you are sending the invite out correctly.

 

https://confluence.atlassian.com/display/DOC/Adding+and+Inviting+Users

 

-Regards,
Tin Nguyen | Confluence Support.

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