Why can't I invite someone to Confluence?

I have, to the best of my knowledge, every admin permission there is.

But when I click on "Invite your colleagues" on the Dashboard, I get "Access denied / You do not have permission to access this page. / Please contact your Site Administrator(s) to request access."

I AM a Site Administrator!

1 answer

This widget could not be displayed.

Hello Bill,

 

I am unaware of which Confluence you are running whether OnDemand or self hosted. How ever if you are running Ondemand I suggest you contact the OnDemand support for additional help.

 

If you are running behind your firewall you can identify administrators on the Confluence server by running this query against the psql/mysql database for Confluence.

 

select u.id, u.user_name, u.active from cwd_user u
join cwd_membership m on u.id=m.child_user_id join cwd_group g on m.parent_id=g.id join cwd_directory d on d.id=g.directory_id
where g.group_name = 'confluence-administrators' and d.directory_name='Confluence Internal Directory’;

 

If you are not listed on the listing you are not an Administrator. You can follow this article to restore admin privileges as needed or contact the Admin for your server to grant more permissions for you.

 

https://confluence.atlassian.com/display/DOC/Restoring+Passwords+To+Recover+Admin+User+Rights

 

Once you have the permissions required you can review this article to ensure you are sending the invite out correctly.

 

https://confluence.atlassian.com/display/DOC/Adding+and+Inviting+Users

 

-Regards,
Tin Nguyen | Confluence Support.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Tuesday in Confluence

Add-on evaluation with confluence templates

Atlassian market place contains number of Apps/Addons which improves the capability of out of the box Atlassian products. It is good to follow a plugin evaluation process before install add-ons. So t...

75 views 9 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you