Why can customers can no longer access space when Confluence upgrade occurred

The other day confluence interface changed.  Since that our customers can no longer access the knowledge base space we sset up for them as a user guide for our software.

Although they can access the service desk, the space associated with the service desk is no longer accesible by them and they each get a message saying that they dont have permissions to access the space.

I checked the permisison tab on the space and the user group (where all customers are assigned) has been assigned view permisisons so I cannot workout why this is occurring.


2 answers

What version of confluence / Jira / Servicedesk are you running?

0 votes
Ann Worley Atlassian Team Aug 16, 2017

Hi Craig,

It looks like you use Confluence Cloud.

Please see Portal users cannot access the knowledge base to better understand the changes that were made.

I am happy to answer any follow up questions.



Thanks Ann.  I looked at the article but didnt get very far.  When I went to  Portal only customers in the sidebar, under JIRA Serice Desk my customers were not there so I must have them already set up with atlassian accounts.

Basically each customer has access to the Service Desk and assigned to a group.  I put the KB web address to the relevant space in the Sevice Desk description so they could click on it and open it up in another page.  It was working but since the upgrade it no longer seems to work.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,082 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you