Hello Kate, thanks for providing more info.
I've also found this bug CONF-43601 which affects cloud versions, can you check it?
If it's not the case, does it show any error messages?
Could you provide me the address to check it?
Temporary fix is to flush caches in Confluence.
Cloud customers will need to report to a Support Engineer to run this for them.
I hope this helps!
Yep, that's the bug! Funny thing is, went I went to go test and give you the error messages, the feature is working!! I'm so confused because it hasn't been working for the past 5 days. My colleagues have also been saying it's intermittent. I will comment back here if it happens again.
Ok, I'm glad we could identify it. I'd recommend to watch and vote for the bug, and if it happens again please provide me your instance address to help you!
If it's not too much to ask, could you kindly upvote my answer? So other users who may face the same issue know that the information is correct. Thanks for your patience!
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