Why am I unable to authenticate to my Jira-Server?



I have an authentifiation Problem, when I'm connecting to JIRA from Confluence. I want to create an issue, but I am not able to see my JIRA-projects.

Both applications, jira and confluence, are connected. When I want to integrate the issue from Confluence I get this error:


2017-07-11 11:09:36,430 WARN [http-nio-] [applinks.core.rest.PermissionResource] handle Authentication failed for application link JIRA (2bf2fba4-d2f0-3249-80ed-cf396c5163a1) jira. Response Vary=Accept, WWW-Authenticate=OAuth 


This is how I configured the proxy-settings in my server.xml


<Service name="Catalina">

<Connector port="8040"



<Engine name="Catalina" defaultHost="localhost">
<Host name="localhost" appBase="webapps" unpackWARs="true" autoDeploy="true">

<Context path="" docBase="${catalina.home}/atlassian-jira" reloadable="false" useHttpOnly="true">


Note, you no longer configure your database driver or connection parameters here.
These are configured through the UI during application setup.


<Resource name="UserTransaction" auth="Container" type="javax.transaction.UserTransaction"
factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>



<Valve className="org.apache.catalina.valves.AccessLogValve"
pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>



How can this problem be solved?


Thank you in forward,



1 answer

0 vote
Christoph Thomas Community Champion Jul 11, 2017

Hi - it seems you are using https - have you imported the certificates to your JVMs keystores? And what is the application link diagnosis saying? Can you link to Confluence pages from JIRA? Can you ping JIRA from your Confluence server and vice versa?



HI Christoph,


thank you for your fast answer andsorry for the delay.


Yes Jira and Confluence are on the same server and are able to establish the connection. It was also possible to import all Jira-users to my confluence.

We think the problem is related to the jira-installation, which is maybe corrupt.

We will try to test the integration by installing a brand new Jira.

I will give you an update, when the problem persists.


Thanks again.

All the best,



Christoph Thomas Community Champion Jul 13, 2017

Hi Christian, 

You're welcome, thanks for letting me know and good luck :) 



Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

478 views 19 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you