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Why am I getting "having trouble finding the verification file."

Bill Putnam Jul 07, 2017

After fetching the verification file and then putting the file at the root of our website, Verify still gives

   We're having trouble finding the verification file. Make sure you've uploaded it to the root folder of your domain's website:


What more is needed?

1 answer

0 votes
Ann Worley Atlassian Team Jul 11, 2017

When I went to the URL you linked I got an untrusted certificate error in my browser. It is probably a result of using a self signed SSL certificate. One of our customers used a cert from this free service and was able to verify their domain: Let’s Encrypt

I look forward to hearing how it goes.

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