Where is the best place to advertise the Atlassian admin email address for existing users to direct admin requests?

At multiple companies, we have suffered from new and existing users emailing other users or direct email addresses for folks in IT when they have requests (new plugins, global permissions, new user request placed by an existing user, etc.). I've found that placing the admin email address on the logged out home page helps direct new users placing new user requests directly, but not when existing users submit the new user request on the person's behalf or for any other requests they may have. A banner is the most obvious solution, but it is annoying to see it there all the time even when most of the time you are not in the mindset of making a request.

Does anyone have a good way of advertising the admin email address to logged in users other than an ugly, always shown banner? We are using Atlassian Cloud for JIRA and Confluence.

Thanks!

2 answers

You could create a global space with a neat name like "I need Help" or something more formal as "Getting Support".

In this space you could create a main page on how to proceed in case of problems and the email they should use.

This would be like a FAQ page, but not to extensive so users would not have the "To Long, Didn't Read" attitude. That would be almost as efficient as the banner and way less annoying than the banner as that would be visible to all users only in the space section in the left corner.

You could also configure this space so users could add comments and give their input on what else they would need help or just a page with the process.

After you do that an email to all the employees mentioning the page a single time should be enough for spreading the habit smile.

Hope it helps,
Lavitz - the guy that uses Confluence on Windows as a Hobby!
2 votes

Lavitz has the right idea I reckon. It's about educating people - how do they know where to go for help about any system in the company? Once they know that, they'll find the info there about JIRA and Confluence and create concise and complete requests for the JIRA and Confluence team to work on. At least that's the idea!

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