When trying to access Add-ons in Administration the page that pops up is malformed/unreadable Edited

I Click on General Configuration and choose the gearwheel i upper right corner and clicks on Add-ons, then this is shown:



1 answer

1 accepted

This widget could not be displayed.
Ann Worley Atlassian Team Sep 27, 2017

Hi Kasper,

I have seen compression setting cause garbled text like in your screen shot. Some examples include: JIRA Forbidden (403) page is garbled when using Agile Cards plugin and GZIP compression enabled and Malformed/garbled HTML response when compress is enabled.

To test whether compression is causing the issue with your UPM page, please go to the cog wheel, choose General Configuration, scroll down to the Connection Timeouts section, click Edit then remove the checkmark from Compress HTTP Responses and save the change.

I look forward to hearing whether the UPM page renders properly after compression is disabled. If it still doesn't render, please try Troubleshooting Character Encodings.



Hi Ann, 

Thanks for getting back.

After removing the Compress HTTP Responses the malformed page disappears. But then i got  an "Page not found" when trying to access Add-ons.

Then i followed the suggestions in https://confluence.atlassian.com/confkb/page-not-found-when-navigating-to-manage-add-ons-upm-plugins-servlet-upm-779364450.html and that brought our confluence back on track.

Thank you for your help!

Ann Worley Atlassian Team Sep 28, 2017

Ah, the old clear the plugin cache trick! Thanks for letting the Community know how you fixed it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

481 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you