When creating new user, cannot add confluence access

When I try to add Confluence access I get the error "There was a problem granting user zaltimimi access to Confluence. You may wish to try the operation again."

2 answers

0 vote

You probably need to contact Atlassian's OnDemand support to get this one fixed - it needs people to look at configuration and possibly logs, and we're just end-users, we have no access to your OnDemand instance.

Hi Matt,

Checking by the error message is possible that your group name is not being recognized. Could you take a look at the following links and check if it helps?

https://jira.atlassian.com/browse/AOD-7016


https://answers.atlassian.com/questions/273570/there-was-a-problem-granting-user-xxx-access-to-jira-you-may-wish-to-try-the-operation-again

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,367 views 25 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you