It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When Will Confluence OnDemand Support Custom CNAME URLs

I see this Jira tracker is being completely ignored by Atlaissian:

https://jira.atlassian.com/browse/AOD-5311

What's the go with that? Hardly encouraging as a new customer that such an important issue to so many customers is hardly even acknowledged by Atlaissan.

2 answers

1 accepted

0 votes
Answer accepted

They don't ignore issues. If they never wanted to do it, or had decided to ignore it, they'd have closed it.

What I can't tell you is how far up or down their priority list it is.

Bear in mind that those who desperately need this sort of thing always have the option of moving off OnDemand and hosting it themselves or moving to another hosting company that can do it for them.

Well, its four years later and this feature is still not available.

I guess Nic you are incorrect in that they DO ignore issues.

This issue was accepted 6 years ago and still to this day has not been prioritised. https://jira.atlassian.com/browse/CLOUD-6999

Rather poor customer service if you ask me.

It's not "ignored", it's "not as important as other stuff".  That's what a backlog is for.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 (you can also ...

2,509 views 14 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you