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When Will Confluence OnDemand Support Custom CNAME URLs

derks May 15, 2013

I see this Jira tracker is being completely ignored by Atlaissian:

https://jira.atlassian.com/browse/AOD-5311

What's the go with that? Hardly encouraging as a new customer that such an important issue to so many customers is hardly even acknowledged by Atlaissan.

2 answers

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Nic Brough [Adaptavist] Community Leader May 15, 2013

They don't ignore issues. If they never wanted to do it, or had decided to ignore it, they'd have closed it.

What I can't tell you is how far up or down their priority list it is.

Bear in mind that those who desperately need this sort of thing always have the option of moving off OnDemand and hosting it themselves or moving to another hosting company that can do it for them.

0 votes
Shane Speering Feb 20, 2017

Well, its four years later and this feature is still not available.

I guess Nic you are incorrect in that they DO ignore issues.

This issue was accepted 6 years ago and still to this day has not been prioritised. https://jira.atlassian.com/browse/CLOUD-6999

Rather poor customer service if you ask me.

Nic Brough [Adaptavist] Community Leader Feb 21, 2017

It's not "ignored", it's "not as important as other stuff".  That's what a backlog is for.

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