It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What are the limitations of creating an online Help file in Confluence?

I am looking to create an online Help file in Confluence. I would like to use the current, three tiered structure to develop this. Is there anything that will prevent me from linking this to an in-house system or any other limitation of which I should be aware?


Thank you!


Nicole C. 

1 answer

0 votes

Hello Nicole,

Welcome to Atlassian Community. It's nice to meet you!

From my understanding, you are using Confluence to host your knowledge base pages for your company. Is that right?

There's nothing to prevent you from linking to the Confluence Cloud site from your company's local site. You might need to get in touch with your network admin and just ensure you aren't blocking access to any of our domains or IP ranges.

Besides that, your users will either need a Confluence license in order to view the pages, or you need to open up public access to them. Be aware, that when you allow public access to a site in Confluence, then the general public is able to read those pages. If you need to restrict them, then you need to provide licenses to your employees. 

Alternatively, if your company is using Jira Service Desk, then you can open up a Confluence space only to the Jira Service Desk Customers as an internal knowledge base. For this, you'd need to add Jira Service Desk to your Cloud account via the Billing section.

Let me know if you have any questions about that.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

159 views 3 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you