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  • We had JIRA and Confluence published in our corporate Microsoft UAG. Getting "Page Not Found - The page you were trying to reach could not be found." error

We had JIRA and Confluence published in our corporate Microsoft UAG. Getting "Page Not Found - The page you were trying to reach could not be found." error

This error only appears the first time you launch either JIRA or Confluence. After refreshing the page, it opens the login page with no error. Is there any setting in that needs to be adjusted from the both JIRA and Confluence applications? 

2 answers

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Chuck Talk Atlassian Team Mar 19, 2015

Hi Kristine,

Does this occur immediately after launch but prior to the 

Confluence is ready to serve

message showing in the Confluence logs?

If so, this simply means that Confluence is likely still loading the application in memory before it has been launched completely. 

If you would like to investigate further, please consider opening a support ticket with Atlassian to review the issue with our Support Team.

Sincerely,

Chuck Talk

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Hi Kristine,

May I ask whether you have any kind of proxy configured on your end? Can you confirm if this issue also happens when accessing directly through the Confluence IP:PORT address?

In case this happens when accessing through the IP you might want to verify the Confluence logs under the <confluence-home-directory>/logs/atlassian-confluence.log and see if there's any error related to this behaviour in there.

 

I hope it helps.

Eduardo

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