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Wanting to Assign Service Desk Tickets to Agent Calendar

Dan Toombs
Dan Toombs Aug 26, 2019

Hi, just need some help! When support tickets arrive I want to be able to assign directly into an Agent's calendar. Allowing support to identify the best agent based upon how much work they already have on. Thanks

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Confluence
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Brittany_Sudlow
Brittany_Sudlow
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

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