We're having some difficulties when uploading MP4 files to a Confluence Cloud document.
These videos have been captured on iOS devices, both via the default iOS screen recording function and a third party app, and then copied over to PC - when initially publishing the page after inserting the video file via the Multimedia macro, it appears normally, however upon refreshing the page the video is 'squeezed' together and difficult to view.
We've got a workaround at the moment but it's pretty cumbersome, and won't suffice for the number of files we expect to insert to our pages.
Hello Craig and welcome to the Community!
It looks like you may have found a defect with the product. From reviewing your issue, I was able to find a created bug report similar to your issue. Could you please review this bug request and see if it is mirroring your reported problem?
Here is the bug request: CONFCLOUD-65653
I also have this issue (the video gets distorted once the page is published) with meetings we recorded using Microsoft Teams. Given Microsoft Stream does not support sharing the recordings with people external to the organization, but didn't want to make the videos public either we wanted to use Confluence to solve this issue. This is how we bumped into this problem.
Thanks for flagging this. I'm a PM on the Media team. We're aware there are issues with MS Teams videos.
It would help if you could give me more information to help us diagnose. Are you adding standard aspect ratio videos? Are videos a 'normal' filesize (by normal I mean less than a couple GB!)
Thanks for your prompt response.
I am using drag and drop to add the videos to the confluence page, so I don't set any aspect ratios on them (I tried to find a way though to resolve the issue, but wasn't able to find such an option).
With respect the file sizes they vary from 65Mb for a 27 minutes long one to 245Mb for a 72 minutes log one, so in my books these are not extraordinary.
If there is any more information you need to help diagnosis, please let me know. I am happy to help.
Also if you can suggest a workaround I am more than happy to try.
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