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Videos distorted when uploading to Confluence Cloud


We're having some difficulties when uploading MP4 files to a Confluence Cloud document. 

These videos have been captured on iOS devices, both via the default iOS screen recording function and a third party app, and then copied over to PC - when initially publishing the page after inserting the video file via the Multimedia macro, it appears normally, however upon refreshing the page the video is 'squeezed' together and difficult to view.

We've got a workaround at the moment but it's pretty cumbersome, and won't suffice for the number of files we expect to insert to our pages.

Any ideas? 



2 answers

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Answer accepted

Hello Craig and welcome to the Community!

It looks like you may have found a defect with the product. From reviewing your issue, I was able to find a created bug report similar to your issue. Could you please review this bug request and see if it is mirroring your reported problem?

Here is the bug request: CONFCLOUD-65653

Stephen Sifers

Hey Stephen. 

It looks like that bug request covers the issue we're experiencing.




Like Stephen Sifers likes this

@Stephen Sifersnot sure if this is relevant at this point, but in my case I am seeing the video preview with vertical "cell phone style" dimensions, despite the oririnal video being horizontal. Its size is not reduced to thumbnail, but still distorted.Dimensions.PNG

I have the same problem, I just had to upload the recorded workshop as a file because it does not work directly. This is quite a bummer, it ruined my template design for e-learning.

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