Users on both Confluence and JIRA in OnDemand

I have a JIRA/Confluence onDemand instance which has a user base in the hundreds. For a few users, they are unable to be referenced / see certain spaces in Confluence that they are assigned to...

Is there anything that would cause a problem around activating a user? I have tried deactivating and reactivating their lisence... I'm stumped.

1 answer

1 accepted

0 votes
Accepted answer
Mauro Badii Atlassian Team Sep 02, 2013

Hi Matt. There shouldn't be any problems for activating or deactivating a user by Application Access.

I don't quite understand what you mean by 'see certain pages in Confluence that they are assigned to'. Do you mean that there are active users, with full permissions to a page and still can't see it? If that is so, I would recommend openning a support ticket at support.atlassian.com with more details about the users and the pages to help you look into it. Most commonly there is a certain permission setting denying access.

Cheers!

Thanks Mauro. Just wanted to check I wasn't going crazy. You're right. The user has Confluence access, and is in a group that has permission to view a space, and does not show up in mentions search....

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,525 views 25 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you