Users cannot use the Confluence system


I have added our company LDAP.

It adds the users correctly, but when users login to the system they are directed to a page saying: Not Permitted.

when I try to add the users to a group (i.e. confulence-users) manually, I get an error:

The following error(s) occurred:

Could not add user 'itziksh' as a member of group 'confluence-users'. Check your server logs for more information.

Please help, as none of my users can use Confluence.



1 answer

1 accepted

2 votes
Accepted answer


Which LDAP configuration are you using? If you're using Read or Read/Write then you need either need to add confluence-users to LDAP or if you've got a group or groups in LDAP already that you'd like to use you can tell Confluence to use those groups in GLobal Permission instead.

If you're using Read Only with Local Groups you can tell Confluence which local groups Confluence should add users to.

Have a look at for details.

If that doesn't work could you post the contents of the log file here so we can get some more details on the underlying error?




As the AD include many users that are not supposed to use Confluence, I'd like to add the user manually.

When I try doing so, I get the error.

How do I edit group manually for users?

Hi Janiv,

It sounds like you are using the Read Only LDAP configuration (again have a look at for details of what this means).

If you want to have users authenticate against AD, but control access to Confluence manually then you need to use one of the following:

For Read Only with Local Groups you would leave the Default Group Membership field blank so that no-one is added automatically to any groups that would give them access to Confluence. For Internal Directory with LDAP Authentication you leave Copy User on Login unchecked so that anyone who should have access to Confluence has to be manually entered into Confluence by a Confluence Administrator.

I hope that answers the question?


Hi Janiv,

Did my explanations answer the question?


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

849 views 41 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you