Users can not download confluence file attachments

I have users that can not download file (.xls) attachments from a Confluence page. 

The users have browse access to the page, no other permissions are granted. The files are included in the page as links. If they can see the link/file, shouldn't they be able to download it?

1 answer

1 accepted

0 votes
Answer accepted

Hello JT,

 

It sounds like its an issue with some of your configuration. There may be some kind of proxy in the way that is not allowing for this. More information would be helpful as we are currently shooting in the dark. I suggest you take the time to contact support for help as this could be solved faster. You can create a ticket by going to https://support.atlassian.com

 

To increase the speed of resolution I suggest you reproduce the issue, and generate a set of logs for support to review.

Please zip the following and attach to this ticket:
* <confluence_home>/logs/atlassian-confluence.log
* <confluence_install>/logs/ (anything recent in this directory)

The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/confluence-init.properties

Or better yet, please create a support zip at Confluence Admin>Atlassian Support Tools>Support Zip and attach it to this ticket.

 

-Regards,
Tin Nguyen | Confluence Support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,505 views 4 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you