Users can not download confluence file attachments

I have users that can not download file (.xls) attachments from a Confluence page. 

The users have browse access to the page, no other permissions are granted. The files are included in the page as links. If they can see the link/file, shouldn't they be able to download it?

1 answer

1 accepted

This widget could not be displayed.

Hello JT,


It sounds like its an issue with some of your configuration. There may be some kind of proxy in the way that is not allowing for this. More information would be helpful as we are currently shooting in the dark. I suggest you take the time to contact support for help as this could be solved faster. You can create a ticket by going to


To increase the speed of resolution I suggest you reproduce the issue, and generate a set of logs for support to review.

Please zip the following and attach to this ticket:
* <confluence_home>/logs/atlassian-confluence.log
* <confluence_install>/logs/ (anything recent in this directory)

The <confluence_home> directory is the path defined in the following file: <confluence_install>/confluence/WEB-INF/classes/

Or better yet, please create a support zip at Confluence Admin>Atlassian Support Tools>Support Zip and attach it to this ticket.


Tin Nguyen | Confluence Support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

464 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you