Users are not found in Confluence

[Rumceisz]

Hi All,

there are some users that are existing in Confluence but when I add their names on a page the Confluence doesn't recognize - I mean the names won't get hyperlink. Other usernames get hyperlink.

We use Jira 5.1.2 and Confluence 4.2.3

Why is that?

Rumi

[RianA · Accepted solution]

Hi Rumi,

Could you please confirm that the users have their own personal space? Usually the it got linked to the user that has personal space, and it linked there.

Cheers

[Rumceisz]

It didn't work

[Jonathan]

This also helped solve the problem for me:

go to Browse > Confluence Admin > Cache Statistics and "flush all"

even without disabling the LDAP first.

[BernardoA]

Also you can try this approach in dropping (disable) the LDAP direcotry and create again, then finally sinchrozine...after that go to Browse > Confluence Admin > Cache Statistics and "flush all", so I believe in this way may update all users in Confluence.

[Mark Hrynczak]

Rumi,

Are you maybe seeing this bug? https://jira.atlassian.com/browse/CONF-6404

The workaround is that you have to visit a user's profile page so that they will be added to the index, and so can be listed in search results.

Cheers,
Mark