User unable to log in

User was previously inactivated. I activated the person again, but he is still unable to log in.

Things I've tried:

- Sending an invitation

- Resetting their password

- Making sure caps was off

- Deactivating and then reactivating

- Using Incognito to make sure there were no cache issues

3 answers

1 accepted

After I contacted support, I found out that it's actually a bug and OnDemand Support had to fix the user in the database.

0 vote

Hi Scott,

Have you checked if the user is enabled to login to the applications in ondemand? Double check that and if the issue persists for just one user, I recommend to get in touch with the ondemand support team to verify if some problem is happening to that instance.

Cheers,

Rodrigo

Rodrigo,

Thank you for responding so quickly. I double checked and the user is enabled to login. (This is what I was using to deactivate the user) How do I get in contact with the OnDemand support team?

Thanks -

Scott

0 vote

Hi Scott,

I understand that the user might have been just disabled, but if he was removed from the application permission as well, this might be interfering. If you could check that before would be great just to make sure the problem is not related to permission.

If still you are running into this, then you can get in touch with the ondemand support on support.atlassian.comand create a support ticket there.

I hope this helps!

Cheers,

Rodrigo

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,799 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you